800-551-1943

Mon - Fri 8:30 - 5:00 CST
 

Fax supplies, copier and printer supplies ordered by 4:00pm (Central time)
ship the same day!

That applies to everything in our entire catalog! If for some reason, one of the printer, copier or fax supplies you ordered is temporarily out of stock, we will contact you with the estimated shipping day.

Our website does have a $30.00 Min order.

Shipping Selections:  

1.Ground 8.00
2.Three Business Days 15.00
3.Two Business Days 20.00
4.Next Business Day Afternoon 30.00
5.Next Business Day Morning 45.00
z. APO/ FPO /AK /HI /PR (bill to c/c actual US Postal shipping after shipped) 0.00
z. FEDERAL Gov't Locations ONLY orders over $100.00 (GROUND) to Continental USA 0.00

APO/FPO, Puerto Rico /Hawaii /Alaska, Paper Trays, and very large items are subject to additional shipping for any AIR shipments.  

Flat shipping rate is based on 10 lb packages.  If additional shipping applies you will be notified before the order ships.

Most products ship the same day if placed by 4:00CST - except holidays and weekends.
Prices, specifications, availability and terms of offers may change without notice.
Despite our best efforts, a small number of items may contain pricing, typography, or photography errors.

Payment Options:               

We accept, Mastercard, Visa, & American Express - Use our Secured Server to pay by CC  

Net 30 On Approved Credit - Public School Districts, Hospitals, Colleges, State and Federal Gov't have automatic terms.  If you are a company, call us to discuss term options.  Individual terms are not available.

We try to make ordering from us as easy as possible.  So place on the web, fax or call in order.

Xerox Returns
Replacement, warranty and return of all damaged and defective Xerox items will be handled by Xerox, USA.  Call the Xerox Returns Hotline by dialing: 800-835-6100 option 1 &  option 1. 
Or
 click here to email form to Xerox

Defective 
If something is defective or you don't want call within 30 days we have a 30-day return policy.  All product being returned for defective will be tested.  If you choose the Replace option, a replacement will be sent out immediately, but if the original return is not received within two weeks, the replacement cost will be charged to your credit card.  If your replacement comes and it is also defective, it is not returnable.  In that case, it more than likely something else in your machine causing problems.

Returned consumables like ink and toner etc. found to be empty on return will be recharged to your credit card.

Up to 25% restocking fee will be charged on all non-defective returns, depending on product and situation.  Non-defective returns must be in resalable condition.  NO PRODUCT will be taken back if it is not returned in good condition and protected by outer box.

Refunds
If you choose the Refund option, a credit will be put back to your credit card after received.  Toner, and Ink will take a few days longer, as they are tested for amount used. Returned consumables like ink and toner etc. found to be empty on return will not be refunded.  

Damaged in Transit
If your package and product has been damaged in transit, you must contact the carrier and file a claim. We are not responsible for damages incurred during shipping. You must comply with all of the carrier's rules and procedures regarding damage claims. Please keep a record of your claim date and the name of the person that you spoke to at the carrier's office.  We can assist you dealing with the carrier if need to, and will send out a replacement while you wait.






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