Store Policies

Fax supplies, copier and printer supplies ordered by 4:00pm (Central time)
ship the same day!

That applies to everything in our entire catalog! If for some reason, one of the printer, copier or fax supplies you ordered is temporarily out of stock, we will contact you with the estimated shipping day.

Our website does have a $20.00 Min order.

Shipping Selections:  

1.Ground	8.00
2.Three Business Days	15.00
3.Two Business Days	20.00
4.Next Business Day Afternoon	30.00
5.Next Business Day Morning	45.00
z. APO/ FPO /AK /HI /PR (bill to c/c actual US Postal shipping after shipped)	0.00
z. FEDERAL Gov't Locations ONLY orders over $100.00 (GROUND) to Continental USA	0.00

APO/FPO, Puerto Rico /Hawaii /Alaska, Paper Trays, and very large items are subject to additional shipping for any AIR shipments. 
 
Flat shipping rate is based on 10 lb packages.  If additional shipping applies you will be notified before the order ships.

Most products ship the same day if placed by 4:00CST - except holidays and weekends.
Prices, specifications, availability and terms of offers may change without notice.
Despite our best efforts, a small number of items may contain pricing, typography, or photography errors.

Payment Options:               

We accept, Mastercard, Visa, & American Express - Use our Secured Server to pay by CC  

Net 30 On Approved Credit - Public School Districts, Hospitals, Colleges, State and Federal Gov't have automatic terms.  If you are a company, call us to discuss term options.  Individual terms are not available.

We try to make ordering from us as easy as possible.  So place on the web, fax or call in order.

Our Return Policy

No return will be accepted without a return authorization number, to obtain a return #, call 800-551-1943.  

Printer Supplies, Copier Supplies & Fax Supplies: 
Products which have been opened or used and are not in resalable condition are not returnable. We cannot give credit on any product when either the product or the manufacturer's boxes have been written on or otherwise marked in any way.

You may return any unopened merchandise in its original condition and in re-sellable condition including original packaging and packing slip within 30 days of receipt and you will receive a product refund less shipping. Some products may be subject to restocking fee.  Any shipping cost you incur to return the product to us will not be refunded. 

If something is defective request for returns must be made within 30 days.   A replacement will be sent out immediately and charged to you.  Once we receive your defective back it will be tested and a credit will be given.  Returned consumables like ink and toner etc. found to be empty on return will be not be credited.  If your replacement comes and it is also defective, it is not returnable.  In those cases it more than likely something else in your machine causing problems.

Printer Parts:  
You may return any unopened (original seal - not broken) subject to restocking fee depending on printer part.  Request for returns must be made within 30 days of receipt and you will receive a product refund less shipping. Any shipping cost you incur to return the product to us will not be refunded.

Understanding that mistakes are made, printer parts are ordered wrong and they do NOT fix your printer.  We understand, however, we can't take parts back and resend them out without testing them prior.  There will be a $30.00 test fee for any fusers, formatters, DC controllers, memory, or anything electrical!  If not replacement order, there will also be a restocking fee.  Return must be packaged appropriately and be received with 10 days of return. Any return that is packaged inappropriately or has no outer protection may be refused by our warehouse.

We want to help you, so if you're not sure  ask us or email our free tech support at  kathy@printersupplies.com

If you have a defective electrical part - we will replace it ONCE.  If you get the second item and does not fix your printer - we will not send a third one and the original will be subject to testing fee.   Our Refurbished product has a five month replacement policy and our new parts have a two month replacement policy.  We will reship (Continental USA only) a replacement.  Please note, our return rate is very low.  We sell quality products.   There is no warranty on rollers.

Concerned - Don't be!  We have been in business since 1992!  Our return rate is small. Please note, all situations are different - some items may be non returnable such as special orders.  If your concerned, call us upfront to discuss it.

When Returning Product
Over the years we have received several boxes in error with wrong product, empty cartridges, wrong fusers, and so on...Our products are coded with tags.  In order to credit, replace, or warranty any product it must be ours and it must be the product on the return.

Lost or Damaged in Transit
If your package and product has been lost or damaged in transit, you must contact the carrier and file a claim. We are not responsible for lost packages or damages incurred during shipping. You must comply with all of the carrier's rules and procedures regarding lost or damage claims. Please keep a record of your claim date and the name of the person that you spoke to at the carrier's office.  We can assist you dealing with.

Packages Refused
Customers that refuse their order because they changed their mind, will not be refunded shipping and will be charged a small fee to cover our cost up to 25%.

Cancellations
CANCELLATIONS MUST BE CALLED IN - we do NOT accept email cancellations. Cancellations are not guaranteed, as product may have already shipped.  Special orders are non-cancelable.

Xerox Returns
Replacement, warranty and return of all damaged and defective Xerox items will be handled by Xerox, USA.  Call the Xerox Returns Hotline by dialing: 800-835-6100 option 1 &  option 1. 
Or click here to email form to Xerox