• |
  • OPEN M-F 8:30-4:00PM CST
  • |
  • Order Online Anytime!
 
 
 
 

Customer Testimonials

1-9 of 22

Page:
  1. 1
  2. 2
  3. 3
test
Thank you, PrinterSupplies.com for the parts and instructions! I was about to give up on my HP CP2025 color laser printer, except that I had about $1000 worth of toner left from when I had my consulting business. The printer would jam on every page from either tray 1 or 2 then go into a "initializing" mode for several minutes. I had read on the internet that you could replace the pickup rollers, so I bought a "kit" from an internet mail order service. I was able to install the tray 2 roller, but could not find instructions for the tray 1 device. However, it made not difference and the $%^# thing still jammed! After another pass on the internet, I read that only genuine HP parts work and shortly after I found PrinterSupplies.com. The rollers arrived yesterday and I installed them today. The instructions were sent separately by email and were clear and concise. Once installed, my printer now works without jamming! The only suggestion that I would make is the instructions tell you not to put the printer on its back to avoid toner spilling on sensitive mirrors. I could not get at the rollers to remove them with my fat fingers without putting the printer on its back; however, I removed ALL toner cartridges before doing this and everything worked just fine. Thanks again, PrinterSupplies.com I am truly impressed!
Julian Shull May 10, 2018
test
I had ordered a paper feed roller for a HP All-in One printer online on Nov 2nd, to be shipped to me in Canada. I hadn't received an e-mail confirmation as of the 3rd so early in the morning on the 4th I called the toll feed line to inquire. This is when I discovered the quality of service I was dealing with. Kelly answered the phone. She said she had held back my order and was about to contact me. She noticed I had chosen an incorrect shipping process for Canada and she wanted to ensure I truly wanted the roller for Tray 1 because people usually want the roller for tray 2. How right she was. Her attention to customer service saved me time and money. Thank you Kelly.
Gary Weatherill January 11, 2018
test
Good morning, Ive been meaning to write this for a few days but have not had a free moment. I wanted to reach out to you and thank you for the wonderful customer service I was provided and the ease of placing the order with you. You were extremely helpful and did everything you said you would do. In a world where great customer service is no longer the norm, I always make it a point to applaud those business who still take pride in providing great customer service. Again, thanks so much and have a wonderful afternoon Warmest Regards, Audra Harper Harper Technologies, LLC
Audra Harper September 07, 2016
test
Thanks so much for the unexpected, expedited shipping of the Maintenance Kit . It is rare to receive this type of consideration for a customer's need for a replacement part. My support team has installed the part and my customer is up and running days before the original, expected receipt date. I will definitely keep you in mind for future printer supplies.
Wayne R. September 07, 2016
test
I have just had the most amazing experience with Printersupplies.com and I must share it with you. I called with a somewhat urgent need, and Abbi answered. I was needing a part that the manufacturer no longer supplies, so she spent a great deal of her time with me on the phone, trying to locate one. After I thanked her for looking, and hung up with her, what I did not know was that she continued to try to find me the part I was needing. She contacted other suppliers, and DID come up with one. And then she called me back to let me know. Now, I did not leave her my phone number initially, but she took it upon herself to look on caller ID to call and tell me that she had found the part. She even made subsequent phone calls to make sure that I was fully satisfied. She took my problem and made it her own, and went to the very end to make sure that I was taken care of; even at an expense to her time. THAT is customer Service you cannot buy! Thank you Kathy for making my week! God bless you!
Stan Denman January 11, 2018
test
We have purchased toners, parts for our printers from PrinterSupplies for many years. They have quality toners and hard to find parts for all of our printers. When you call or email you will receive a reply in minutes. Pricing, customer service, shipping and customer is number one. If you have not ever ordered from them, you are losing money. Keep up the good work!!!
Sandra Southwick June 08, 2016
test
Great service and price. Next day delivery.
Bobbie Woody May 12, 2016
test
What a pleasure to deal with Printer Supplies, specifically, Kathy, who not only knows the inventory, but is charmingly efficient. Kathy immediately knew how to solve my printer problem. She is a fine representative of her company.
Sara McGinnes April 25, 2016
test
A few months ago I needed a part in a hurry . . . a "big box" office supply store had shipped me the wrong item and I was stuck. I called PrinterSupplies.com in a near panic . . . Kathy was awesome and assured me she could get me the correct part after verifying the make and model of my laser printer. The item was sitting at my doorstep within 24 hours as promised. Fast forward to yesterday . . . I decided to check PrinterSupplies.com prices for the toners I routinely used . . . their prices clobbered the "special prices" I had been given at the "big box" office supply store. And again, Kathy sent me a nice follow up email along with the UPS tracking number . . . my order will arrive within 24 hours again. Not only that . . . then Kathy sent me a rebate form I knew nothing about to make sure I received my $100 rebate gift card from HP! Kathy & PrinterSupplies.com has won me over . . . not just because of their fair pricing and quick, efficient shipping . . . but more so because of the personal service that is so rare today. "Thank you Kathy!"
Harlan Furbush April 17, 2016

1-9 of 22

Page:
  1. 1
  2. 2
  3. 3