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Our phone number is: 800-551-1943, our hours are 8:30 to 4:30 CST Monday thru Friday. We sell Printer Supplies for Brother, Canon, Dell, HP, Lexmark, Samsung, and Xerox. We specialize in HP Supplies and HP Printer Parts. We are HP Authorized to sell their product and offer the HP Reward Program PurchasEdge. 99% of ours ship by 4:00pm (Central time) ship the same day!. There may be a product out of stock. We will notify you as soon as possible. Prices, specifications, availability and terms of offers may change without notice. Despite our best efforts, a small number of items may contain pricing, typography, or photography errors.
We accept, American Express, Discover, Mastercard, & Visa - Use our Secured Server to pay by CC
Net 30 On Approved Credit - Public School Districts, Hospitals, Colleges, State and Federal Gov't have automatic terms. If you are a company, call us to discuss term options. Individual terms are not available.
We try to make ordering from us as easy as possible. So place on the web or call in order to 800-551-1943.
No return will be accepted without a return authorization number, to obtain a return #, call 800-551-1943. No return will be accepted without proper packaging to protect the product. No return will be issued if label is placed on the product you are returning and you do not use protective packaging.
Printer Supplies, Copier Supplies & Fax Supplies:
Products which have been opened or used and are not in resalable condition are not returnable. We cannot give credit on any product when either the product or the manufacturer's boxes have been written on, labels tapped on or otherwise marked in any way.
You may return approved unopened merchandise in its original condition and in re-sellable condition including original packaging and packing slip within 30 days of receipt and you will receive a product refund less shipping. Some products are not returnable and some items may be subject to restocking fee. Any shipping cost you incur to return the product to us will not be refunded.
If something is defective request for returns must be made within 30 days. A replacement will be sent out immediately and charged to you. Once we receive your defective back it will be tested and a credit will be given. Returned consumables like ink and toner etc. found to be empty on return will be not be credited. If your replacement comes and it is also defective, it is not returnable. In those cases it more than likely something else in your machine causing problems.
Some items (not every item on our website) may be returned, if the box is unopened (original seal - not broken) & is subject to restocking fee depending on printer part. Some parts are not returnable for credit, such as new HP formatters, new HP memory, fuser sleeves, certain paper trays & transfer belts, as the material is very sensitive. Request for returns must be made within 30 days of receipt and you will receive a product refund less shipping. Any shipping cost you incur to return the product to us will not be refunded.
Understanding that mistakes are made, printer parts are ordered wrong and they do NOT fix your printer. We understand, however, we can't take parts back and resend them out without testing them prior. There will be a 30.00 to 35.00 test fee for any fusers, refurbished formatters, paper trays, DC controllers, memory, or anything electrical or sensitive! If there is not a replacement order, there will also be a restocking fee. Return must be packaged appropriately and be received with 10 days of return. Any return that is packaged inappropriately or has no outer protection may be refused by our warehouse.
We want to help you, so if you're not sure ask us or email our free tech support at firstname.lastname@example.org
If you have a defective refurbished electrical part - we will replace it ONCE. If you get the second item and it does not fix your printer - we will not send a third one and the original will be subject to testing results prior to credit being issued. Credit is subject to testing fee & replacement shipping cost.. Our Refurbished product has a five month electrical issues replacement policy and our new parts have a two month replacement policy. Fuser replacements due to sleeve issues, are subject to review, as many times it is caused by a staple being ran through your printer. There is no warranty on rollers. New HP OEM parts are subject to testing. Why? Because new HP parts are rarely defective, and nine times out of ten errors are usually caused by something else. Each situation is subject to review prior to replacement being sent. We will reship (Continental USA only) a replacement. Please note, our return rate is very low. We sell quality products.
Concerned - Don't be! We have been in business since 1992! Our return rate is small. Please note, all situations are different - some items may be non returnable such as special orders. If your concerned, call us upfront to discuss it.
When Returning Product
Over the years we have received several boxes in error with wrong product, empty cartridges, wrong fusers, and so on...Our products are coded with tags. In order to credit, replace, or warranty any product it must be ours and it must be the product on the return.
Lost or Damaged in Transit
If your package and product has been lost or damaged in transit, you must contact the carrier and file a claim. We are not responsible for lost packages or damages incurred during shipping. You must comply with all of the carrier's rules and procedures regarding lost or damage claims. Please keep a record of your claim date and the name of the person that you spoke to at the carrier's office. We can assist you dealing with.
Customers that refuse their order because they changed their mind, will not be refunded shipping and will be charged a small fee to cover our cost up to 25%.
CANCELLATIONS MUST BE CALLED IN - we do NOT accept email cancellations. Cancellations are not guaranteed, as product may have already shipped. Special orders are non-cancelable & non-returnable.
Replacement, warranty and return of all damaged and defective Xerox items will be handled by Xerox, USA. Call the Xerox Returns Hotline by dialing: 800-835-6100 option 1 & option 1.
Or click here to email form to Xerox