• Call Toll Free 800-551-1943
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  • OPEN M-F 8:30-4:00PM CST
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  • Order Online Anytime!
 
 
 
 

Store Policies:

Our phone number is: 800-551-1943, our hours are 9:00 to 4:00 CST Monday thru Friday.  We sell Printer Supplies for Brother, Canon, Dell, HP, Lexmark, Samsung, and Xerox.  We specialize in HP Supplies and HP Printer Parts.  We are HP Authorized to sell their product and offer the HP Reward Program PurchasEdge.  99% of ours ship by 4:00pm (Central time) ship the same day!.  There may be a product out of stock.  We will notify you as soon as possible.  Prices, specifications, availability and terms of offers may change without notice. Despite our best efforts, a small number of items may contain pricing, typography, or photography errors.

Payment Options:

We accept, American Express, Discover, Mastercard, & Visa - Use our Secured Server to pay by CC

Net 30 On Approved Credit - Public School Districts, Hospitals, Colleges, State and Federal Gov't have automatic terms. If you are a company, call us to discuss term options. Individual terms are not available. If you order something on our site using a PO and you are not authorized, your order will be cancelled.

We try to make ordering from us as easy as possible. So place on the web or call in order to 800-551-1943.

PrinterSupplies.com Return Policy:

No return will be accepted without a return authorization number, to obtain a return #, call 817-485-5000. 

No return will be accepted without proper packaging to protect the product.  Product must be in an outer box. Product will be refused by warehouse if not in outer box.

Return must be received within ten days of authorization.

No return will be accepted without original manufacturer's box and all inside packaging.  Product box must have no writing or markings of any kind.

Not sure what to order:  Rather than you having to return something, we to help you UPFRONT, so if you're not sure ask us or email our free tech support at techsupport@printersupplies.com

Manufacturers have guidelines as to what we can return. Not every item on our site is returnable

Product that is opened and/or installed is not returnable.  Some items (not every item on our website) may be returned, if the box is unopened (original seal - not broken) & is subject to restocking fee depending item.

If something arrives defective request for returns must be made within 30 days.

Want to know if something is returnable prior to ordering, call us to discuss it.

When Returning Product
Over the years we have received several boxes in error with wrong product, empty cartridges, wrong fusers, and so on...Our products are coded with tags. In order to credit, replace, or warranty any product it must be ours and it must be the product on the return.

Lost or Damaged in Transit
If your package and product has been lost or damaged in transit, you must contact the carrier and file a claim. We are not responsible for lost packages or damages incurred during shipping. You must comply with all of the carrier's rules and procedures regarding lost or damage claims. Please keep a record of your claim date and the name of the person that you spoke to at the carrier's office. We can assist you dealing with.

Packages Refused
Customers that refuse their order because they changed their mind, will not be refunded shipping and will be charged a small fee to cover our cost up to 25%.

Cancellations
CANCELLATIONS MUST BE CALLED IN - we do NOT accept email cancellations. Cancellations are not guaranteed, as product may have already shipped. Special orders are non-cancelable & non-returnable.

Xerox Returns
Replacement, warranty and return of all damaged and defective Xerox items will be handled by Xerox, USA. Call the Xerox Returns Hotline by dialing: 800-835-6100 option 1 & option 1.
Or click here to email form to Xerox